From starting out as a craftsman joiner in 1985, Richard Hartley’s fitted furniture manufacturing company has flourished to become one of this area’s most successful small businesses. Modestly tucked away on Snaygill’s industrial estate in Skipton, the manufacturing unit and showroom now rivals national names for its outstanding quality and service supplying customers from across the region.
In Hartleys’ design room, a picture hangs on the wall depicting two people shaking hands, captioned ‘Rule #1: If we don’t
take care of the customer…someone else will.’ It illustrates the firm’s approach and the pride it has in an impressive record of
recommendations and repeat business.
Specialising in bedrooms and home offices, Hartleys offers a substantial range of finishes and designs. As a family firm it adds the all important ingredient lacking from the faceless big names in the fitted furniture world; the personal touch.
Richard’s team are all experienced and dedicated to providing a superior level of service, so the whole customer experience
from the first visit to the showroom through to the team of fitters completing the work in the home is smooth, professional and above all, friendly; with a good dose of Yorkshire wit thrown in!
Ultimately, it’s a case of a true Yorkshireman leading a skilled team of committed employees to promise the best value and quality possible in fitted furniture, which has led to an 80% referral and repeat business order book.
Recent capital investment in new state of the art machinery and an expanded team has added even more value for the
customer, with more flexibility on lead times, greater scope for bespoke designs and a better quality final product, with a five year guarantee provided on all the furniture installed.
Throughout the process from the first introduction through to delivery and fitting, Hartleys provides the highest standards of
customer care. With an average lead-time from order to fitting of approximately six weeks, that’s a lot of interaction which they ensure is as smooth and enjoyable for the customer as possible.
The firm’s green credentials are spot on too. A wood burner installed in the factory now negates the need for landfill and allows the safe disposal of unwanted old furniture removed from customers’ homes, while the use of fully sustainable resources from managed forestations ensures that the
highest quality raw materials are used for carcasses, doors and all fittings.
If you’d like to find out more about Hartleys’ bespoke furniture, you’ll find them on-line at: www.hartleysbedrooms.co.uk
Factory showroom: Unit 3 The Business Centre, Snaygill Industrial Estate, Keighley Road, Skipton, BD23 2QR.
Tel: 01756 700471 Facebook@HartleysBedrooms Twitter@HartleysRooms Instagram@hartleysrooms1